[RESOLVED] Internet Connectivity Issues

Starting at approx 00:30 on 15/04/2020, we’ve detected issues with our internet connectivity to some locations on the Internet. We’ve raised the issue with our upstream network and engineers are currently investigating.

We will update this post as soon as we have more information.

Update 01:20 – Connectivity has been restored. It appears our upstream provider were performing network maintenance and had failed to notify us in advance. We are currently investigating why this happened…

[RESOLVED] Windows shared hosting server issue

Update 11:20am – A failed Windows Update caused the server to go into a reboot loop. This problem has now been resolved and all services are back up and running as normal.

This morning we were alerted to an issue with one of our Windows servers on the shared hosting platform. This issue is affecting all services hosted on that server (Web, email, databases etc).

An engineer is currently on-site at the datacentre working to resolve the issue as soon as possible.

We will update this post as/when more information is available.

[COMPLETE] Emergency Network Maintenance: 29/04/19 @ 20:30 BST

Network maintenance has now been completed.

Early this morning our engineers were alerted to a problem with one of our network routers located at the Newcastle datacentre. Upon investigation it has been determined that this equipment has suffered a failure and requires replacement. Due to our network redundancy, no services have been affected.

We have scheduled emergency maintenance this evening from approximately 20:30 BST. Starting at this time we will begin replacing the router and restoring full network redundancy.

Due to the type of work involved all connectivity services should be considered “at risk” during this period.

If you have any queries, please don’t hesitate to contact us.

[COMPLETE] Important shared hosting maintenance

Systems maintenance has now completed

Our systems maintenance has now been completed and all services have returned to normal operation.

If you encounter any issues, please don’t hesitate to contact us.

Our previously announced system maintenance is about to take place.

This a reminder that on 25/03/19 starting at approximately 20:00 GMT, we will be performing a number of upgrades to our control panel systems.

These important upgrades will bring a number of improvements including:

  • Security and stability improvements
  • New PHP versions

During the software upgrade your website and/or email will be temporarily unavailable for short periods of time. We will endeavour to keep any downtime you might experience to a minimum.

Domaincheck support availability

We just wanted to send out a quick message to wish all our customers a Merry Christmas and a Happy New Year, and to make you aware of our availability over the holiday period.

Our offices will be closed Monday 24th December 2018 reopening Wednesday 2nd January 2019.

Whilst we won’t be available by phone the team will be monitoring email and support tickets.

If you need to contact us please raise a support ticket from within your Domaincheck account or email [email protected] and someone will respond when possible.

Best Wishes,
The Domaincheck Team

[COMPLETE] Emergency Routing Maintenance 07/09/18 00:01 – 02:00

Our upstream network provider has notified us of an upcoming emergency maintenance window.  This work has been identified in order to mitigate a potential issue that has been identified and to mitigate a possible risk of unplanned service interruption.

Please be advised that a maintenance window from 00:01 until 02:00 on 7th September 2018 has been allocated to this work.  Should there be any unforeseen circumstances to delay/abort the maintenance a backup date/time of 8th September 00:01 until 02:00 will be used

Whilst every effort will be made to minimise impact, services we provide such as Internet connectivity, Website Hosting, Email and DNS and should be considered at risk during this period and we will be sending updates before and after the work.

If after the maintenance period has closed you are still encountering issues, please contact us via your usual support channels.

[COMPLETE] Scheduled Emergency Maintenance: 20:00 GMT on 09/01/2018

Update: 20:30 – Maintenance has now been completed and all hosting services have been restored.

As you may have seen in the media recently, there has been an industry-wide hardware-based security vulnerability disclosed.

Keeping our customers secure is our top priority and we are taking precautions to ensure users of our hosting services are not exposed to these vulnerabilities.

Our software vendors have released a software security update to mitigate the hardware vulnerability.  In order to apply the updates we need to perform reboots of our hosting servers.

We have scheduled emergency maintenance this evening from 20:00 GMT.  Starting at this time we will begin rebooting our shared hosting & VPS hosting platform servers.

As a result, email, web hosting, VPS servers etc will be unavailable for a short amount of time.

All our systems will be monitored during and after the update and we will endeavour to restore normal service as soon as possible.

If you have any queries, please don’t hesitate to contact us.

[RESOLVED] Windows shared hosting server issue

Earlier this afternoon we were alerted to a problem with one of our Windows-based shared hosting servers.

Engineers are currently working to resolve the issue and we will post an update as soon as we have further information available.

Update 16:00: The server is currently performing a data storage consistency check.  We will post further information as soon as it’s available.

Update 16:20: The data check has completed and the server has now booted fully.  All services should be resumed within the next few minutes.

Update 16:25: All services have now been resumed and we are now monitoring.

Update 16:30: Performance of this server is below normal levels, customers may be experiencing issues when trying to access websites or email services hosted on this server.  We are currently investigating and will update this post as soon as we have further information.

Update 06/06/17 @ 09:00: We have taken the decision to migrate customers off this server to another of our Windows hosting servers.  This migration will take place over the coming days. Customers should not see any disruption to their services other than a definite improvement when their migration has taken place.

Update 07/06/17 @ 10:00: Migrations are going smoothly.  A couple of migrated customers have informed us that they have noticed that in some cases their email that had been previously “marked as read” is now “marked as unread”.  Unfortunately, due to the migration method being used to transfer the data as quickly as possible, there is nothing we can do to rectify this issue at this time.  Customers may also received a new “Welcome email”, this is nothing to be worried about and is being generated automatically during the migration process.

Update 07/06/17 @ 15:30: Migrations are continuing, over 75% of customer data has now been migrated to a new server.

Update 08/06/17 @ 10:45: Migrations are almost complete, we are now down to the last 10 or so accounts to transfer.

Update 08/06/17 @ 12:30: Migrations have now been completed successfully.  Please contact us if you are experiencing issues with your hosting.

Service Status Information