[DELAYED] Planned network maintenance

On Tuesday 9th February starting at approximately 21:00 we will be performing essential maintenance on our core network
routers.

The maintenance will be performed in such as way as to minimise any possibility of interruption to your services. However
due to the nature of the work, network services will be classed “at risk” as resilience will be impacted.

It is estimated that the work will take less than 1 hour to complete.

Additional updates will be posted to our service status blog at http://www.zebrastatus.net


Update 18/02/2016 – 09:00

Due to the hardware problems we encountered during the original maintenance procedure, we’re waiting for additional spare backup parts to arrive before we’re prepared to perform more maintenance.

As soon as these parts arrive a new maintenance period will be arranged.


 

Update 12/02/2016 – 16:30

“Anubis”, the affected core router has now been replaced and full network resiliency has been restored.

The maintenance due to be performed on the second core router is now expected to be rescheduled for the week commencing 15/02/2016.  A further update will be made once a firm plan is in place.


 

Update 12/02/2016 – 12:30

The replacement hardware has arrived on site and is being prepared for installation.


 

Update 10/02/2016 – 10:00

Replacement hardware has been ordered and we are now awaiting delivery.  Whilst our network resilience is reduced until the replacement can be installed, customers should not encounter any problems.  Engineers will update this post as and when further information is available.


 

Update: 09/02/2016 – 22:20

An issue was encountered during the maintenance of one of our core edge routers. As a result, this router is currently out of service. All further maintenance tasks have been suspended.