We are currently experiencing connectivity issues with one of the upstream network providers.
This is being investigated by our head of systems and engineers at Onyx – this post will be updated as soon as we know more.
Update 06:40 – Connectivity remains fully restored with all network tests passing traffic as normal. We will continue to monitor the situation.
Update 03:15 – All routing issues now appear to be resolved, with full connectivity restored. We will continue to monitor the situation.
Update 00:40 – Whilst the situation is much improved, we have found that some destinations are still suffering connectivity issues.
Update 00:30 – We’re finally starting to see full connectivity being restored. All current network tests that we’re performing are currently passing traffic without any issues. We’re continuing to monitor the situation.
Update 22:45 – At 00:00 this evening engineers will start performing configuration changes on one of their network edge routers that has been causing us some many issues today. Due to the nature of the work involved, this work can only be performed within the pre-arranged maintenance window. We will update this post as soon as we have further information.
Update 17:10 – Onyx have planned some major network testing & reconfiguration later this evening. As the changes have potential to be service affecting network-wide they need to perform it within tonight’s network maintenance window, starting at approx 00:00 (midnight) tonight. They are continuing to look for a simpler solution which can resolve the issue earlier.
Update 16:50 – We’ve been reassured that engineers will continue working on our connectivity issue until it has been resolved. Our main office phone line will be closed as usual at 5:30pm, but we will continue to update this page as and when we have further information.
Update 15:50 – We have no further information on this issue at present. We will update this post as soon as we have further information. Onyx have dedicated significant resource to its resolution and are looking to have it resolved as early as possible.
Update 14:55 – Engineers are still investigating the issues we’re experiencing. Symptoms of the problem are being unable to access specific IP addresses on our network, whilst accessing via a different Internet connection is fine but see issues with other addresses. We will update this post as soon as we have further information.
Update 13:00 – Connectivity has been mostly restored, however connectivity to some destinations are still intermittent.
Update 12:00 – Whilst Onyx believe they had resolved the network-wide problem, Onyx senior network team now fully understand we’re having more specific issues and are now working towards a solution for us.
Update 11:40 – We are currently still experiencing routing issues through the Onyx network. From our point of view, the issue appears to be part of the Onyx network incorrectly routing some of our traffic. We will update this post as soon as we have further information.
Update: 10:25 – Onyx have updated us to say that a scheduled network maintenance job early this morning did not go as planned, causing a major outage. They have made progress towards resolving the problem and hope to have full service restored shortly. We will update this post as soon as we have more information.