Category Archives: Shared Hosting

[RESOLVED] Windows shared hosting server issue

Earlier this afternoon we were alerted to a problem with one of our Windows-based shared hosting servers.

Engineers are currently working to resolve the issue and we will post an update as soon as we have further information available.


Update 16:00: The server is currently performing a data storage consistency check.  We will post further information as soon as it’s available.


Update 16:20: The data check has completed and the server has now booted fully.  All services should be resumed within the next few minutes.


Update 16:25: All services have now been resumed and we are now monitoring.


Update 16:30: Performance of this server is below normal levels, customers may be experiencing issues when trying to access websites or email services hosted on this server.  We are currently investigating and will update this post as soon as we have further information.


Update 06/06/17 @ 09:00: We have taken the decision to migrate customers off this server to another of our Windows hosting servers.  This migration will take place over the coming days. Customers should not see any disruption to their services other than a definite improvement when their migration has taken place.


Update 07/06/17 @ 10:00: Migrations are going smoothly.  A couple of migrated customers have informed us that they have noticed that in some cases their email that had been previously “marked as read” is now “marked as unread”.  Unfortunately, due to the migration method being used to transfer the data as quickly as possible, there is nothing we can do to rectify this issue at this time.  Customers may also received a new “Welcome email”, this is nothing to be worried about and is being generated automatically during the migration process.


Update 07/06/17 @ 15:30: Migrations are continuing, over 75% of customer data has now been migrated to a new server.


Update 08/06/17 @ 10:45: Migrations are almost complete, we are now down to the last 10 or so accounts to transfer.


Update 08/06/17 @ 12:30: Migrations have now been completed successfully.  Please contact us if you are experiencing issues with your hosting.

[RESOLVED] Internet & Inter-DC Connectivity Loss

We’ve just experienced a short period of a few minutes of connectivity loss between data centres and also to the Internet.

Connectivity has been restored and engineers are currently investigating.

UPDATE 09:13: Connectivity continues to be intermittent.  We are also experiencing problems with our office Internet connectivity which in turn is affecting our office phone system.  The only common factor in these problems is the underlying fibre network that our data centre provider and our office internet connectivity use: Virgin Media.

UPDATE 09:45: Connectivity has been stable for approx 20 minutes now.  We are waiting for an update regarding the outage and will post it here as soon as we have more information.

Scheduled Emergency Maintenance: 17/03/17

Our upstream network provider has notified us of an upcoming emergency maintenance window.  This work has been identified in order to mitigate a potential issue that has been identified and to mitigate a possible risk of unplanned service interruption.

Please be advised that a maintenance window from 00:00 until 02:00 GMT on 17th March 2017 has been allocated to this work.

Whilst every effort will be made to minimise impact, services we provide such as Internet connectivity, Website Hosting, Email and DNS and should be considered at risk during this period and we will be sending updates before and after the work.

If after the maintenance period has closed you are still encountering issues, please contact us via your usual support channels.

[RESOLVED] Shared Hosting Server Degraded Performance

One of our shared hosting servers, Linsvr2, is currently experiencing higher than usual load.

This is causing websites & email accounts for customers hosted on that server to either run slower than usual or timeout with an error.

Engineers are currently investigating and will update this post as soon as possible.

 


It appears a customers WordPress website has been compromised and as a result a rogue webscript had been installed.  This script contained programming errors that caused it to run in an “infinite loop”, using all available processing resources.

The compromised website has been shut down until our customer can confirm they have resolved the problem.

[INFORMATION] Christmas & New Year Business Hours

Over the festive period, Zebra’s office will be closed on Christmas Day, Boxing Day and New Year’s Day.

We will be closing at 13:00 on Thursday 24 December and Thursday 31 December. Our usual business hours will apply on all other days.

Outside these times please submit a support request from within your Domaincheck control panel or email [email protected].

Customers who use our datacentre services can continue to use the emergency out-of-hours support line for urgent support issues.

We would like to thank you all for your business this year and we wish you all a Merry Christmas and a Happy New Year!

[RESOLVED] Email Sending Issues

Over the weekend one of our customers email addresses was compromised and used to send out a large amount of SPAM.  This had caused the server to be temporarily listed on a few external email blacklists.

The compromised account has been suspended and the server is no longer blacklisted, we are now waiting for other email providers to update their blacklists.

In the meantime customers hosted on “Linsvr1” might experience difficulties sending to some email destinations but not to others.

Updated: 17:20 

[COMPLETED] Important Network Maintenance

Our upstream network provider, Onyx, have recently made a significant investment in upgrading their core network to a resilient 10Gb capacity architecture to vastly improve the level of service and flexibility of connectivity offered to customers.

The upgrades are now ready to be put into place and this requires Onyx to undertake out of hours migration work during November. Onyx are planning to ensure minimum impact to customers as well as offering additional support to us before, during and after the migration.

Please be advised that a maintenance window from 23:00 on 12th November 2015 until 04:00 on 13th November 2013 has been allocated to this work.

Whilst every effort will be made to minimise impact, services we provide such as Internet connectivity, Website Hosting, Email and DNS and should be considered at risk during this period and we will be sending updates before, during and after the work.

If after the maintenance period has closed you are still encountering issues, please contact us via your usual support channels.

Update: 13/11/2015 04:00 – The network maintenance period has been closed.  No impact on our services was observed whilst the work was taking place.  If any customers should be encountering issues, please contact us via your usual support channels.

[RESOLVED] Shared hosting server failure

Yesterday evening a hardware problem occurred on one of our shared hosting servers. This caused a number of the services offered by this server to fail. As a result, customers hosted on this server would have had problems with sending/receiving emails and/or problems accessing their website.

Users trying to access their control panel may have seen a “Server under maintenance” message.

Engineers worked as quickly as possible to restore this server and all services were up and running again at approximately 08:20 this morning.

Plans were put in motion a number of months ago to replace the server hardware with new high-performance servers and migrate customers to the new platform. The new hardware is already installed in our datacentre and has been undergoing stress-testing before being brought into production. The migration plan we have in place for moving customers over to this new server will be accelerated and we will let the affected customers know as soon as possible when we plan to migrate customers.