Update 24th May: All customer data has been migrated to an alternative server. The old server has been removed from service pending investigations into the issues encountered. All services continue to operate normally.
Over the past few days we’ve been receiving reports of issues with customers sites & email located on one of our hosting servers.
Whilst under investigation at approximately 09:00 BST yesterday the performance of this server drastically reduced. This meant that the vast majority of customers hosted on that server were no longer able to send or receive email, causing a large backlog of undelivered emails. This compounded the existing performance issues the server was suffering, causing performance to drop yet further.
We have now identified an issue with the server’s disk storage system. To help alleviate the issue we have migrated all affected customer mailboxes over to spare capacity on another server. Due to the large amount of email involved this took a number of hours to complete. Email services started coming back online at approx. 16:00 BST yesterday and were fully operational again at 17:00 BST. Any emails which were delayed yesterday should be delivered soon if they have not already been delivered.
Whilst we have alleviated the immediate problems, we now need to fix the main issue permanently. Our engineers and vendors are in discussion as to the best resolution and we will update you once we have further information.
If your services are still not functional please call us on 0191 2612252 and we can investigate on a case by case basis, but please be aware that we are experiencing extremely high call volumes.